Unfortunately there is no refund arrangement in normal circumstances;
However, there will be a 30-day grace period after subscription termination. During the time, you will still be able to access to your environment, but in a read-only manner. You can export all your data to excel files as usual as at any time.
Because we keep re-invested the received money into the continual improvement and development at the platform, software and services, so that to ensure things are always ready for you, and so to provide the highest sustainability to your operation from time to time. This is also why we could provide a simple subscription model without limiting the usage and access to logi-Cloud.
No. But we will always be happy to recommend different hardware distributor partners to you, according to your location, budget, preference and repair / maintenance service demands, and also partners’ specialism. You will be free to directly contact and purchase from them, while saving unnecessary middle-man mark-up.